bdqk Privacy Policy

1 Introduction and Scope

bdqk ("we", "us", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains what information we collect about you and how we use it when you visit our website bdqk.cam, register an account, or use any of our services.

Please note that by using our services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

2 What Information We Collect

We may collect the following types of information:

a) Personal Identification Information

• Full name, date of birth, and gender
• Email address
• National ID or passport details (for identity verification)
• Current address

b) Financial Information

• bKash, Nagad, Rocket, or Upay mobile number (for transaction verification)
• Deposit and withdrawal history
• Transaction amounts and dates

c) Technical Information

• IP address and device information
• Browser type and version
• Login time and location data
• Information obtained from cookies and web beacons

d) Gaming Activity Information

• Game play history and patterns
• Bet amounts and outcomes
• Bonus and promotional offer usage details

3 Purpose of Data Collection

bdqk collects and uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Identity Verification (KYC): To prevent fraud and ensure legal compliance.
• Financial Transaction Processing: To complete deposits and withdrawals.
• Customer Support: To resolve your issues quickly and effectively.
• Responsible Gaming: To identify signs of addiction and provide the necessary support.
• Security and Fraud Prevention: To prevent unauthorized access and suspicious activity.
• Service Improvement: To further improve the experience on our platform.

4 Cookies and Tracking Technologies

The bdqk website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our services.

The types of cookies we use:

• Essential Cookies: Required for core website functionality, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyze how the website is used and improve our services.
• Security Cookies: To detect and prevent fraudulent activity.

You can disable cookies by changing your browser settings. Please note that disabling cookies may cause some features of the website to not work properly.

5 Data Sharing and Third Parties

bdqk does not sell or rent your personal information. However, we may share information in the following limited circumstances:

• Payment Processors: With payment platforms such as bKash, Nagad, Rocket, and Upay, solely to complete transactions.
• Law Enforcement Agencies: Based on valid legal orders or government directives.
• Technology Service Providers: Trusted partners for server hosting, security, and technical support, who operate under a strict confidentiality agreement.
• Fraud Prevention Services: With specialized service providers to prevent fraudulent activity.

Before sharing information with any third party, we ensure that they comply with appropriate data protection standards.

6 Data Security Measures

bdqk applies industry-standard security measures to keep your information safe:

• SSL Encryption: All data transferred between you and our servers is protected by SSL encryption.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Data Encryption: Sensitive information stored in the database is kept in encrypted form.
• Regular Security Audits: The security of our systems is regularly tested.
• Access Controls: Only authorized personnel can access your personal information.

However, no method on the internet is completely secure. While we strive to ensure maximum protection, we cannot guarantee absolute security.

7 Data Retention Period

bdqk retains your personal information only for as long as it is necessary:

• While Account Is Active: All relevant information is retained as long as your account remains active.
• After Account Closure: Certain information may be retained for the applicable period as required for legal obligations, dispute resolution, or fraud prevention.
• Financial Transaction Records: Transaction records are retained in accordance with legal requirements.

Once the required retention period ends, we securely delete your information or permanently anonymize it.

8 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that processing of your information be limited.
• Right to Data Portability: You have the right to request your information in a structured and readable format.
• Right to Object: You may object to the processing of your information for specific purposes.

To exercise these rights, contact us at: [email protected]

9 Privacy of Minors

bdqk is a service for users aged 21 and above only. We do not knowingly collect personal information from any minor. During account registration, an age verification process ensures that all users meet the required age limit.

If we become aware that we hold information from a minor, we will immediately delete that information and close the associated account.

10 Third-Party Links and Services

Our platform may include services from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). These providers have their own privacy policies, and their policies will apply when you use their services. bdqk is not responsible for the privacy policies of these third parties or their data management practices.

11 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that your information is stored and managed in accordance with appropriate data protection standards.

For international data transfers, we apply data transfer agreements, standard contractual clauses, or similar protective measures.

12 Responsible Gaming and Data

bdqk believes in responsible gaming. Your gaming behavior is monitored solely for your own well-being. If we detect signs of excessive gaming, we may provide you with support and guidance.

If you or someone you care about is experiencing a gaming problem, please visit our Responsible Gaming page.

13 Policy Changes

bdqk reserves the right to update this privacy policy at any time. If there are any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.

If you continue to use our services after the changes, you will be considered to have agreed to the new policy.

14 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Privacy Inquiries: [email protected]
• General Support: 24/7 Live Chat (in Bengali)
• General Contact: [email protected]

We generally aim to respond to your message within business days. For privacy-related requests, we will respond as promptly as possible after verifying your identity.